Websites: A Pet Goldfish, Not a Pet Rock

There’s a common misconception that websites are like pet rocks – once you get it, the “work” is done, and it doesn’t need food or water to continue or flourish. At PAVLOV, we like to refer to websites as pet goldfish – something that needs TLC and ongoing nourishment in order to thrive and perform.

Current Trends, Uncategorized

Organic Social Isn’t Dead.

You’ve heard it at every digital summit, convention or luncheon. You’ve read it in every advertising publication. “Organic social is dead.” While paid social should be an essential part of every brand’s marketing mix, it doesn’t mean social media managers should bury their organic efforts just yet. At PAVLOV, we recognize the important role organic

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Love Thy Client, Love Thyself – 5 Tips to Providing Top-Notch Client Service

Similar to being in a relationship, client service requires a certain level of love and attention to ensure a healthy and thriving partnership and a positive experience for all. Here are five (5) tips to making sure you stay on top of your client A-game:  Never. Stop. Courting.: Whether the client has been with the agency

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Who Rides? Pro-Transit Sentiment Takes a Back Seat to Service Level

As past chairman of APTA’s marketing and communications committee, and current member of its Transportation Cooperative Research Program J-01 Dissemination Panel, I was intrigued by findings published in the TCRP Research Report 201: Understanding Changes in Demographics, Preferences, and Markets for Public Transportation. The most interesting to me was the assertion that, when it comes

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The 411 on Instagram Stories

Instagram-we’ve observed its growth from a small startup to now being the most popular social media platform among Millennials after its billion dollar purchase by Facebook. What started as a recreational photo-sharing app has transformed into a marketing powerhouse, used by many brands as an advertising tool.  Instagram is constantly improving and releasing new features,

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